An Uncertain New Year

As 2019 winds down, our family enters an uncertain New Year. As many of my readers know, my mother lives with us. She turns 92 in April. Mom has always been my number one beta reader and super fan.

We called the paramedics on Saturday, after I began wondering if she might have had a stroke. I would have taken her to the hospital myself, but Mom was having difficulty standing and there was no way I could take her myself.

As it turned out she did have a stroke—we found out yesterday after the MRI results came in. Unfortunately, the window for medication to help counter adverse side effects had closed, as we believe she may have had the stroke earlier in the week—but we missed the signals.

Part of my problem, I tend to be in denial when it comes to evaluating Mom—I don’t even want to consider my beloved mother is slipping away.  And so, I often fail to see what is right before me.

All Mom wants to do is come home. She hates it at the hospital. Several years ago, after she broke her hip, she had to go in rehab for a couple of months. I have to say, she was a trooper about it, but I know she hated it, and I can understand why. In The Ghost and Little Marie the care home she stayed in (not any of the fine staff who cared for her) inspired the story. 

I want Mom home too, but I know there will be lots of changes coming our way. I’m not sure how self-sufficient she will be at home. This afternoon I will be calling to get more information on care support services. 

People are often praising us for taking care of Mom—and my mother-in-law who lived in our guest house before she passed away. However, when I think of someone deserving praise for caring for an elder parent, I think of a friend of mine, who continues to care for a mother who failed him as a child—to say the least.

As for my mother, she has always been a wonderful mom. And while not a perfect person—none of us are—I would never have wanted another mother, not even if I could trade her for my beloved Grandma Hilda—and that is saying a lot.

(Above photo take of Mom, October 2019. Lunch out after a trip to the beauty shop.)

Shoppers Beware

Facebook, are you listening?

If you advertise on Facebook, you might want to consider reading this too.

At first glance, Facebook is an advertiser’s dream. The data Facebook has on its users gives them an unprecedented edge in delivering ads to the most ripe buyers—often people who have recently searched for similar items.

As a buyer, those ads never bothered me—or the fact I knew I was being targeted by the data I had fed Facebook over the years. I figured it simply helped me find items I was already looking for.

I erroneously assumed I had a level of protection—because of all those comments from satisfied cusomers, right? If buyers said the product sucked, I could pass. Right?

Okay, here is my story.

I found an item on Facebook I thought would be terrific for our motor home. It was a magnetized shelf that went on the refrigerator. According to all the comments (and there were lots of them), it worked great.

Actually, that part was correct. When I finally received the shelf—almost a month later—it did have amazing magnetic power. However, it was MUCH smaller than the product description of the item I had purchased.

According to the ad, the shelf I was purchasing was five-inches deep. The one I received, was only two-inches deep. The item I purchased was advertised to hold a roll of paper towels—the rack I received was far too narrow to hold a roll of paper towels. In fact, it was not just smaller than the item I ordered, it was a completely different shelf.

When I complained through their Facebook store, I was told they would send me my refund—after I paid to have the item shipped back to CHINA. I then requested they send me a paid shipping label for the return. After all, other companies do that. Plus, why should I pay to return an item I never ordered? The item they sent me was clearly NOT what I had ordered. It would be like ordering cowboy boots, but they send slippers. Sure, they both go on your feet, but they are two different items.

They never responded to my request for a postage paid shipping label. I filed a complaint on PayPal, and the best they could do was a token refund. 

However, what irritated me most, when I returned to the Facebook page I had purchased the item https://www.facebook.com/LazyShack-Shopping-360012698045641/ all those positive comments I had read when I had first seen the item—gone. All of them.

And now, there were posted reviews—negative reviews that had come in AFTER I had made my purchased. They all reported the same thing. Basically, a bait and switch. The company behind the Lazy Shack Facebook page, according to my PayPal receipt, is Zola Technology Limited.

I also found a SECOND Facebook shop for this company: 

www.facebook.com/Lazy-Shack-Shop-2067820650180784/

I reported what I consider consumer fraud to Facebook, but the stores remain on Facebook. Not sure if Facebook is still accepting their ads. Since I reported Lazy Shack, I suspect they will stop targeting me for the ads. Unfortunately, I have been unable to find ANY contact information for consumer complains regarding Facebook ads, aside from a form to fill out and submit.

So what have I learned? If I find something really neat through a Facebook ad, I will go to Amazon and see if I can find the product. That shelf I wanted, it is on Amazon Prime, so they would have paid my shipping. And I know with Amazon, they stand behind their products. At least, that has been my experience.

I am sad to discover Facebook is obviously an unsafe place to buy from vendors. I am still curious as to what happened to all those positive comments I had initially read. They had misled me…and they were the reason I made my purchase.

I will never again buy directly from a Facebook link. And if I was a relatively unknown vendor, wanting to find buyers, I would advertise my Amazon page. I would not take a potential customer to my company page, for fear of losing a skeptical buyer, like me.

***UPDATE I am thrilled to report PayPal sided in my favor and refunded my money. YAY PayPal!

Holidays and Family

I can’t believe Christmas is just a week away. No one is coming for Christmas this year, but my sister did come for a holiday visit. She flew into Vegas, and my husband was a real sport, and picked her up—and then ten days later (this morning), he took her back to Vegas to fly home. Unfortunately, she missed her connecting flight, and is stuck in the airport for a couple of hours. But she is using that time to read my new book, The Ghost and the Christmas Spirit, so it should keep her occupied.

My sister Lynn is my only sibling, and we’re pretty close. So it was great having her here for a holiday visit—especially for our mother. We did sister stuff, like baked a favorite cookie recipe of our paternal grandmother’s, went out to lunch, did some Christmas shopping, sipped brandy and eggnog, and talked…and talked. She also helped me at the Shopping Extravaganza, where I had a book table set up. And she knows a few people in Havasu–an old high school friend from Covina, and some relatives of her husband, so we did a little visiting.

I wish we could have taken Lynn out in the boat, but unfortunately we’ve been experiencing a cold Havasu December. Some years we can dine outside by the pool during December—other years we need warm jackets and a toasty fire when outside.

The photo is of my sister and me—I am the one on the left. It was taken 54 years ago—yikes! That was before our family moved to Havasu. Back in those days we lived in Covina, California. Back then, our parents always had this enormous flocked tree in the living room—which Mom carefully decorated in turquoise and gold glass ornaments. My sister and I preferred old fashioned trees, so we usually shared a little tree, which we decorated. Sometimes it was in my bedroom, sometimes in Lynn’s. That year it was in Lynn’s room.

This year we just have a little tree with lights on our stereo cabinet—away from the pups. But next year, next year we will have a full-sized Christmas tree again.